Frequently Asked Questions

Unable to register/access a new site?

If you are unable to register/access a new site at or or access an existing site, please check:

  1. The Wifi network you are connected to. On the university, only use EDUROAM. (for help, contact the ICT servicedesk).
  2. Reboot your computer, especially after recent updates of after an update of FileZilla (also to make sure you are not running two instances of FileZilla by accident).
  3. Check the password of your student account: Are you able to log-in to Double-check you use the same password for FileZilla.
  4. Are you able to log-in and register for a new site?
  5. Did you get a confirmation e-mail after registering a new site?
  6. Are you able to upload a file? (read the manual carefully!)
  7. If you are unable to upload a file, check if you are using the latest version of FileZilla. If not, update.
  8. If you are unable to connect with the latest version of FileZilla, you could also try an alternative FTP client, like WinSCP.

Answer the questions above, if one of them is no: e-mail us the answers: include your studentnumber, the text of the confirmation e-mail (if you received that) and the log-file of FileZilla: In de top part of FileZilla, were the errors are shown, click with the mouse, then press CTRL-A (select all), then CTRL-C (copy). Then in a new email, press CTRL-V (paste).

If all are a yes: first carefully (re)read the guide, it contains some important tips. If you still have problems, we will try to help you during the tutorial sessions.

Where can I learn more about creating a website?

For Create-students: follow the course Web Technology (part of module 1). For Industrial Design: follow the course Website development (part of module 8). Both courses have plenty of online materials to get you started.
Find a good tutorial site, like

Problems after uploading page(s): page not showing properly

First carefully (re)read the guide. Make sure you upload files in folder public_html and all files and references to these files are lowercase characters.
Errors might be shown in the Console: Open the Console (CTRL-SHIFT-J in Chrome) and reload the page. Common problems are:

Can I get a MySql database?

Yes. You can do that here. You can manage the database via PHPMyAdmin.

Can I use WordPress?

Yes. Create a database (see question above). Download Wordpress from and install it. A tutorial on how to install WordPress is available.

WordPress: Problems installing updates/plugins/themes

If you get a Connection-message to enter your FTP-credentials, you can add the line define('FS_METHOD','direct'); to the wp-config file. Details in step 4 of the installation guide.
If you still experience troubles, try a manual install. Eg. for updates, follow these steps (BE CAREFULL: at step 4, I would suggest not to delete the directories, but rather rename them).

Why am I unable to find my site via the homepage or search-field?

If you have just registered, it can take several hours for your portfolio site to become visible. Also sites in which no content has been uploaded yet are not displayed by the search/browse function. The search/browse function will only search in sites which contain content (at least an index-file like index.html or index.php should be there). If your site is still not visible, please contact the administrator.

How can I reduce the size of my site?

I now have my own site. Can I let this site redirect to my new site?

Yes, you can. Create a file index.php and insert the content from the example below. Replace the URL with your own.

There is another example here. Which includes the possibility to add a delay.

Can I have my portfolio site removed?

If you have graduated or for any other reason you want to remove the portfolio, send an email with a request to the administrator. Include your student number in the request.

Unable to resolve a problem yourself?

Please use this form to contact us.