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Design Process - From top to bottom

Project Design For A Specific User concerned itself with a very unusual design problem. Whereas normally Industrial Designers develop a product that is meant for a very specific target audience, the project groups in Project DSU were asked to develop a product for one specific person, that faced problems in their life due to a disability. This website details the process of designing an supportive canvas for a former breast cancer patient.

Context Mapping Study

Introduction

In order to have an an adequate understanding of the environment, condition and societal circumstances we were designing for, we conducted a context mapping study with our case owner.

Persona

  • Alex (name changed)
  • Former breast cancer patient
  • 65 years old
  • Problems with Fatigue, Bad Eyesight and very sensitive Skin due to Amputation

Problem

Alex's solice in life is painting. Whilst she radiates creativity, her body does not always allow her to pursue this passion. She wants a product that allows her to paint just a little longer.

Environment

Alex works on her art in an art studio. There, she has a space to be creative and to store her tools and supplies.

Specific Condition

Alex faces problems caused my multiple conditions, related and unrelated to breast cancer. She has bad eyesight, tires really quickly and her right side is very sensitive, due to a previous amputation. This all caused her to develop her own individual style of painting, in which we wanted to support her.

Read more about our rationale and ethics

Design Challenge

"Design a product that helps Alex during theactivity of painting. The product should adapt the environment Alex is working intoher impaired body. Particular areas of concern are allowing her to find acomfortable position where she can get close to a painting, extending theamount of time she can paint at a time and allowing her to easily reach allparts of a painting"

Co-Design Study

Introduction

Now we had to get a bit more grip on what kind of products could actually help Alex during painting. For that, we arranged a meeting with her in which we applied some Co-Design techniques.

Co-Design Methods

  • Black Box
  • To get an idea of what solutions could work, we confronted Alex with a moveable canvas that she could position to her needs
  • Painting
  • To harness Alex's creativity, we asked her to point out styles and emotions she'd like to see in her product in her own painting

Results

Alex really liked the idea of a canvas that would allow her to find a comfortable position. However, it became clear that adjustability wasn't as important as we had thought, since she already a position in mind, she would like to paint in. More important was a good support for her shoulder. Alex showed us, that she wanted a support, that allowed her shoulder to bear little to no load, with her arm almost in line with her body. In terms of expressiveness, Alex showed us a lot of her owen paintings. It became clear that the best way to adapt the product to Alex's stylistic preferences, was to leave space for her to express herself.

Conclusion

Alex really needed a device that allowed her to find and maintain a comfortable position during painting, By supporting her right arm (thus relieving stress in her shoulder) and by angling her canvas so that she can be as close as possible (because of bad eyesight) and still sit upright, we would allow her to paint whilst experiencing less stress and fatigue. Witht these insights, we decided to update our design challenge and define some first requirements.

Read more about our Co-Design experience with Alex

Requirements and new Design Challenge

  • …support a Canvas up to A2 Format (42 x 59.4 cm).
  • …be able to be operated (once in place) by Alex without any external help.
  • …allow the user to position the Canvas so she can find a comfortable position for painting.
  • …be repairable by a non-trained technician.
  • …retain the users ability to reach all parts of the canvas
  • …support the right arm of the user so that their shoulder can be fully relaxed.
    "Design a product that supports Alex’s arm during painting and provides Alex with a canvas, that she can freely position in space, to find a comfortable posture. The product should be compatible with her existing equipment."

    Concept Design

    Introduction

    Inspiration from existing products

    (Click on the pictures to read some comments about their applicability to the project)

    Ideation

    Whilst Ideation on paper definitely had its place in the ideation process, the current advancements in 3D-Modelling software (as well as the fluency of some group members in them) lend Fusion 360 to be quite an applicable resource for quick ideation as well. We also tried to prototype many solutions quickly and try out different positions for painting ourselves

    Afterwards, we decided to branch of into two different concepts, with two distinct sets of requirements

    Concept 1

    An adjustable Canvas and an external support

    Our first idea was to develop a canvas that could be positioned freely on two axis: The angle between the table and the canvas, as well as the height. Additionally, the canvas could move left-to-right on a horizontal axis. This would allow for a support that was fixed in place on the chair of the user. The user could then reach all parts of the painting by moving the canvas to the exact desired position, which could be done with their (mostly unimpaired) left-arm.

    Requirements

    • …allow the user to angle the canvas between 0° and 85° relative to the tabletop.
    • …allow the user to adjust the height between 6cm and 20cm above the tabletop.
    • …allow the user to move the canvas horizontally by a full width of the canvas.
    • ...allow the user to lock the canvas in place
    • ...support the users arm, so that there is no strain on the shoulder
    • ...interface with a Mercado Medic Real 9000 chair

    Advantages

    • Adjustable canvas, to any angle or height the user might desire
    • Canvas could be slid back and forth by case owner, since left hand worked flawlessly
    • Support mounted on the chair always stays in consistent relation to user

    Disadvantages

    • Two different, not connected parts increase complexity and potential for errors
    • Since the ideal position of the case owner is known, the adjustable angle might not be needed
    • Product takes up most of the table by being extremely wide
    • Movement in vertical direction is not supported

    Concept 2

    A canvas with an integrated counterweight support

    The other concept we focused on was a more integrated solution. The support for the arm was to be mounted on linear rails next to the canvas, which would allow for both horizontal and vertical movement. That would enable the user to move the support to any position on the canvas. Additionally, by connecting the support and the canvas, the canvas could act as a counterweight and enable near "zero-gravity" movement on the vertical axis, as well as move in the opposite direction of the support, essentially halving the required distance for vertical arm movements.

    Requirements

    • …support the users arm above the canvas
    • ...allow the user to paint in a position that relaxes the shoulder and leads to an upright position of the back
    • …retain the users ability to easily reach all parts of the canvas
    • ...allow the user to lock their position in place

    Advantages

    • Combination of support and canvas reduces room for errors and allows for a predictable use
    • Arm support supports both horizontal and vertical movement with near zero-gravity feel
    • The required range of motion for vertical movements is halved, since canvas movement counteracts support

    Disvantages

    • Angle is not adjustable
    • The relation user-support is not always consistent since the position of their chair might change slightly
    • Product is very bulky and hard to transport

    Making a decision

    In the end, we had to make a decision. Discussing this in the group, we decided not to include different weighing factors or rational comparisons in the decision (since giving the weights fe. is always very hard to rationally justify), but rather look at the two concepts and decided which concept had the bigger potential of supporting Alex.

    Concept two was chosen because...

    The final product can be found on the homepage

    Read about how we plan to evaluate the product